Why Companies Outsource Outsourcing has been a strategic management tool for decades,
but in today's highly competitive marketplace, more emphasis is being placed on the advantages outsourcing can give an organization.
For small to medium sized organizations, they may approach outsourcing for some of the following reasons:
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Improve Company Focus
Outsourcing lets a company focus on its core business by having operational
functions assumed by an outside expert. Freed from devoting energy to areas
that are not in its expertise, the company can focus its resources on core activities.
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Make Capital Funds Available
There is tremendous competition within most organizations for capital funds.
Deciding where to invest these funds is one of the most important decisions that senior management makes.
Outsourcing can reduce the need to invest capital funds in non-core business functions. Instead of acquiring
the resources through capital expenditures, they are contracted for on an "as used" operational expense basis.
Outsourcing can also improve certain financial measurements of the firm by eliminating the need to show return on
equity from capital investments in non-core areas.
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Reduce Operating Costs
Companies that try to do everything themselves may incur vastly higher research,
development, marketing and deployment expenses. An outside provider's lower
cost structure, which may be the result of a greater economy of scale or other
advantage based on specialization, reduces a company's operating costs and increases its competitive advantage.
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Reduce Risk
Tremendous risks are associated with the investments an organization makes.
Markets, competition, government regulations, financial conditions and technologies all change extremely quickly.
Keeping up with these changes, especially those in which the next generation requires a significant investment,
is very risky. Outsourcing providers make investments on behalf of many clients, not just one. Shared investment spreads risk,
and significantly reduces the risk born by a single company.
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Resources Not Available Internally
Companies may outsource because they do not have access to the required resources within the company.
Outsourcing is a viable alternative to building the needed capability from the ground. New organizations,
spin-offs, or companies expanding into new geography or new technology should consider the benefits of outsourcing from the very start.
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Access to Expert, Focused Capabilities
Outsource providers make extensive investments in technology, methodologies, and people.
They gain expertise by working with many clients facing similar challenges. This combination
of specialization and expertise gives customers a competitive advantage and helps them avoid
the cost of chasing technology and training.
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Free Up Resources for Other Purposes
Every organization has limits on the resources available to it.
Outsourcing permits an organization to redirect its resources, most often people resources.
Organizations can redirect these people or at least the staff slots they represent onto greater value adding activities.
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