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About Us
EFA Processing is an inbound/outbound service center which provides premium, state-of-the-art contact center services for small to medium sized financial services organizations. Whether your organization is a startup or an established business looking to grow, EFA Processing can provide personalized services tailored around your business needs. Leveraging an advanced technology platform and an experienced management team specializing in the Debt Settlement industry, EFA Processing provides competitive pricing to a market segment that is not typically targeted by business process outsourcers (BPO's).
Our Values
Our Values are the foundation of our organization, and the source of our culture. These values define who we are. These shared attitudes, beliefs, and actions unify our team. These values do not shift from situation to situation, or person to person. They are the heart and soul directing our decisions. They serve as a guide for continued growth and professional excellence. They help us maintain lasting relationships with our customers, employees, and business partners. These are our non-negotiables. These are our presuppositions.
 

Integrity and Interaction

A successful service institution must be above reproach ethically in dealings with customers, business partners, vendors, and each other, so as to protect our customers, business, and industry, while fostering a positive reputation and sense of security. We will do unto others as we would have done unto us.
 
 

Action and Effort

Success is impossible without trying. Intentions and plans are useless unless brought to fruition.
We strive to turn the potential into a reality through action and follow through.
 
 

Responsibility and Accountability

Improvement as a team and individuals comes only by learning from our mistakes, while understanding and taking seriously our obligations to our customers.
We will be responsible for our actions and accountable for our results.
 
 

Improvement

Improvement as a team and as individuals comes by continual education, training, and application. We will seek opportunities to enhance our abilities.
We will be life-long learners.
 
 

Service

Our customers deserve the very best we can offer in every way. Their needs must come first in all areas of our organization.
We will be responsive, flexible, solution-focused, respectful, kind, and professional.
 
 

Teamwork

Each of us as individuals represent years of experiences – triumphs, failures, knowledge, wisdom, practice, and theory. Collectively, we seek to leverage the strength of the individual within the framework of a team, using the very best from each team member to accomplish our goals. This framework requires effective communication, respect, and maturity.
We will perform as a team seeking out the best players and seeking to improve each member for the benefit of our customers.
 
 

Balance

Our lives are made up of many aspects – body, mind, and soul. To be our best at work, we must not neglect other areas of our lives.
We seek to live healthy and balanced lives.

  
 
 
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