Services

Representation

EFA works for you as a member of your team; therefore, your customer experiences one seamless process. All correspondence and customer interactions are Private Labeled to your company brand.

Sales

With access to our advanced technology platform, your sales process will be fluid and efficient. Leads can enter the system by various means and sources – web services API, file import, internet, phone, or manual entry. Lead distribution is automatic based on rules you define. Customer Agreements and other paper work are generated automatically and can be sent out via email, fax, or mail. Electronic Signatures are available to allow you to decrease close time from days to hours, even minutes!

Program Enrollment/Underwriting

When a new customer file is submitted, our underwriting team will work through a strict list of compliance criteria to ensure you are protected and the customer is put on the right track to successful completion of the program. Once your customer is approved and enrolled, our dedicated customer service center takes over. Each customer will receive a welcome call from an experienced representative to review their individual situation and let them know we are here to service them throughout the program. Our goal is to keep in regular communication and be available to answer any of their questions or challenges.

Customer Service

Each member of our Customer Service team is a trained and seasoned call center representative capable of handling any type of customer interaction. We represent you as part of your team. For security and privacy reasons, all customer correspondence is handled by our team in our paperless environment, and you have online access to all documents and correspondence.

Settlement

EFA’s settlement team is one of the most experienced in the business. Led by pioneers in the industry, our team has deep and long standing relationships with major creditors, collection agencies and debt buyers; this has enabled us to work on a personal level and in volume to ensure that your commitments to your customers are met.

EFAMatchPay™

Increase your Debt Liquidation with EFAMatchPay! EFAMatchPay™ is an aggregator of consumer accounts, providing access to these accounts for the purpose of liquidation. Partnering with credit and debt industry agencies to provide a no cost solution, EFA Processing identified the need for EFAMatchPay™ as the next step in the evolution of the industry.

Management

EFA provides you with the tools you need to manage your customers and monitor our services. Reports, data downloads, and access to your customer’s accounts are available via our advanced technology platform. Your company will be provided with an experienced Account Manager who is always available to meet with you, whether on a regularly scheduled basis or impromptu, to ensure your needs and expectations are being met.

Customer Toolbox™

EFA’s Customer Toolbox is an online service center for your customers. They can access their account anytime through this web portal. The Customer Toolbox™ provides your customer with real-time account information, FAQ’s, documents, educational videos, newsletters and other valuable information. Your customers have the ability to upload their documents securely to the toolbox. The Customer Toolbox™ can also be Private Labeled and integrated with your company website, providing the customer with a seamless service experience.